FAQ

Q: How do I purchase tickets? Select the event date and ticket tier on the product page, add them to your cart, and complete the payment. The system will automatically send e-tickets to your email.

Q: How will I receive my tickets after purchasing? After completing payment, e-tickets will be sent to the email address you provided. Please check your inbox and spam folder.

Q: Can I get a refund? Generally, all ticket sales are final and non-refundable. If an event is canceled or postponed by the organizer, please refer to our refund policy.

Q: Can tickets be transferred to another person? Tickets are for personal use only and may not be resold. Some events may allow transfers; please contact us to confirm.

Q: What do I need for entry? Please present your e-ticket (on your phone or printed) and a valid ID.

Q: What payment methods are supported? We support credit cards, debit cards, and other major online payment methods.

Q: How do I contact customer service? Please send an email to haileyqian92@gmail.com, and we will reply within 3 business days.